How Can We Help?
We're here to support you! If you have any questions, issues, or feedback about our apps, please don't hesitate to reach out.
Contact Information
Response Times
We typically respond to all inquiries within 24-48 hours during business days (Monday-Friday).
Frequently Asked Questions
How do I restore my premium purchase?
Open the app, go to the Premium screen, and tap "Restore Purchases" at the bottom. Your purchase should be restored automatically.
I'm having trouble with the app. What should I do?
First, try closing and reopening the app. If the issue persists, try restarting your device. If you're still experiencing problems, please email us with details about the issue and your device model.
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. Go to Settings > Your Name > Subscriptions on your iPhone or iPad, find the subscription, and tap "Cancel Subscription".
Do you offer refunds?
All purchases are handled through the App Store. For refund requests, please visit reportaproblem.apple.com or contact Apple Support directly.
How can I suggest a new feature?
We love hearing from our users! Please email us at [email protected] with your suggestions. We read every message and consider all feedback for future updates.
Is my data safe?
Absolutely! We take privacy seriously. Please read our Privacy Policy for full details on how we protect your information.
App-Specific Support
BookMood Support
For BookMood-specific questions:
- The app recommends books based on your mood, time available, and interests
- Premium features include unlimited recommendations and saved favorites
- Library integration helps you find books at your local UK library
- You can get new recommendations as many times as you'd like